FAQ

SHIPPING & DELIVERY

Orders are dispatched within 3-5 business days, and are shipped via Canada Post. Please allow 7-10 days for delivery and as specify by delivery service.

Shipment label will be created as per address detail listed in order. TheNewJem is not responsible for any incorrect shipment information provided. If an error is noticed please contact immediately.

An order can not be redirected once shipped.

 

FREE Domestic Shipping on purchases over $42.99

$8-Domestic Shipping under $42.99 

 RETURNS

NO REFUND. ALL SALES ARE FINAL.

TheNewJem is a small online shop and cannot support returns at this time. For dissatisfaction with purchase, please notify me within 3-days of receiving shipment. We offer friendly customer service and support to resolve any issues with product or experience.

 

TRACKING YOUR ORDER

When order has been dispatched a confirmation email along with tracking number will be provided. TheNewJem is not responsible for any lost or stolen packages. 

 

MONEY BACK GUARANTEE

Orders can be cancelled within 24hrs of placing an order. Please send direct email to contact@thenewjem.com

 

FEEDBACK

TheNewJem Thanks You for your business and welcome you to leave a feedback, suggestions or comments. Please forward all feedback to contact@thenewjem.com

 

PRIVACY POLICY

Shop Comfortably.

TheNewJem understands and respects your privacy. We do not collect or sell personal information you imputed on this site.